Shipping:
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Where it states: "FREE SHIPPING" or "Shipping Included", what locations does this include?
- This means coast-to-coast within the continental United States. This does not include Alaska or Hawaii for instance.
- This also means the cost of shipping is included in the price.
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How much lead time is necessary from the time a part is ordered until the time the part is shipped?
- Some parts are in stock and ready to ship while others have to be custom made at the customer’s request. An approximate lead time is noted on the product page.
International Shipping:
- International shipping can be made available although this website is set up for domestic shipping. International orders should contact me via email at richard@hi-potek.com to inquire about the extra shipping charges to their destination. Destinations other than Canada require the buyer to use a freight forwarder located within the USA.
Return Policy:
- If returns are possible, they must be within 30-days of delivery.
- If returns are possible, advanced approval and authorization must be obtained. Otherwise, the return will be refused.
- If returns are possible, there can be anywhere from a 15-50% restocking fee, depending upon the manufacturer/supplier.
- The customer is responsible for all shipping and return shipping fees.
- Foreign orders (outside of the continental USA) must be accepted by the customer from the shipping carrier. Items not accepted by the customer will be treated as abandoned orders with no return or refund possible. Any possible returns must be approved and authorized in advance. Any possible return shipping will be paid by the customer.
- There are no returns on special order, custom, machined, or fabricated parts.
- There are no returns on opened, or damaged parts from improper use or installation.
- There are no returns on electrical parts.
- If returns are possible, you must obtain an RMA (Return Merchandise Authorization) number in advance.