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FAQ
- What if I call or send an email and there is not an immediate response?---Your message is very important to me. However, I may be in the middle of fabricating a part...or picking up supplies. Please be patient and I will respond ASAP.
- Where it states: "FREE SHIPPING" or "Shipping Included", what locations does this include?---This means coast-to-coast within the continental United States. This does not include Alaska or Hawaii for instance. This also means the cost of shipping is included in the price.
- How much lead time is necessary from the time a part is ordered until the time the part is shipped?---Some parts are in stock and ready to ship while others have to be custom made at the customer’s request. It will typically take up to 1 to 2 weeks from the time the part is ordered and made, until the part is ready for shipment. If for some reason it may take longer, I will contact you and let you know. Please send an email or call to inquire if a part is in stock or needs to be custom made for you.
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International Shipping---International shipping can be made available although this website is set up for domestic shipping. International orders should contact me via email at richard@hi-potek.com to inquire about the extra shipping charges to their destination.